LAUNCHING MINI MVNOs

SFW led delivery teams to support the launch of multi MVNOs across Europe and Asia for a well-known Indian based leading global information technology, consulting and business process services company
CASE STUDY

TELECOMS INDUSTRY

Leading the testing Strategy

SFW has a rich history of launching MVNO platforms and services. We recently worked with one of India’s largest based consultancies, providing key resources to launch multiple smaller MVNO’s that take advantage of roaming deals through the implementation of Multi-IMSI (MIMSI) technology. The smaller MVNO’s were based across Europe and Singapore and supported traditional telco customers, as well as providing bespoke services for aviation, automotive and banking sectors.
Mini MVNOS leading the strategy
MVNO case study we can align technical with product

Productising the technology

SFW took technical high-level and low-level solution documents and generated a test strategy and plan to support the launch of multiple MVNO’s in different countries. Our team created traceability matrices, and led implementation to provide a product layer, therefore becoming the technical authority of the product.

Aligning Technical with Product – The How and Why

Working with high tech developers, almost anything can be developed. However, it is very easy to implement a technology that actually offers a diminished return. We pushed the developers to analyse the end product and ask ‘Why” they were implementing the change.

The “How” it is technically implemented is key to the customer experience. Rather than looking at the implementation singularly, the idea of productising the technology encourages the developer to think of the impact to end users. This analysis is critical in Telco where multiple parties can be inputting simultaneously from different platforms and equipment into any one function.

Examples workarounds and optimisation

• Ensuring the calls to the backend are minimised by storing information in session until an agreed point
• Understanding the negative responses from backend
• Providing animation whilst waiting for calls
• Placing some user journeys into the backlog marked as an improvement whilst the backend system is updated.

What sets us apart?

What sets us apart

SFW is as an extension of our client’s inhouse teams – we work as one to achieve a shared ambition of success. Getting in front of our customer and engaging with them on site enabled us to have a direct influence and to improve upon the service plan. We helped define the customer experience and set KPI’s for technical implementations that might usually have gone unchallenged.

Specialists

The SFW team provided QC leads, test engineers, solution architects and customer facing resources to support a highly technical engineering team based in India 

  • User Acceptance Testing (UAT)
  • System Integration Testing (SIT)
  • Revenue Assurance
  • CRM design, user story creation, acceptance criteria and testing
  • Simulation tools –  Mobileum, SIGOS

SKILLS

  • API management
  • Device specific  test
  • Inter RAT testing
  • Customer facing (UX)
  • Reporting and analysis
  • Live trace and fix troubleshooting
  • Interoperability (Handset and SIM)
  • Test Plan creation
  • Leading remote teams
  • In-life QA strategy and testing
  • Release Management

Professional

We worked between the product and tech team, working on the customer site in North East England by day (UK time) and managing the offshore delivery team by night to create an award winning solution

Experience

Our 20+ years of solutions architecture, technical and test experience in the Telcos industry gave us a huge advantage with this project.  SFW’s test lead and management skills,  triage leads insight and SIM profile expertise also came into its own

"Quote about being a part of the SFW team"

SFW PARTNER -

CONTACT US

  • If you're looking to reduce your operation costs and enrich your customers digital interactions through digital transformation, talk to the specialists at SFW. We will align your commercial and technical goals, get your teams onboard, increase their knowledge base, streamline your workflows and fill any resource.

REQUEST A CALL BACK

SFW productises digital technology to ensure brand integrity and create smoother digital customer experiences. We modernise core technology, streamline operations, power digital growth, utilise data and AI and develop digital talent and culture.

Twitter Instagram

Get Started

Legal

© 2021 SFW Digital
Also trading as Sim Free World Limited  (company number 9313172 and VAT number – 304 3827 24). Registered address Taverners Lodge, Cockfosters, EN4 0DU

Designed and Built by WAYSU Ltd